HSO's work does not stop after the implementation of your Microsoft Dynamics ™ AX solution.  Our  unique customer service model ensures that your ERP solution will continue to run smoothly  thereby contributing to higher productivity and efficiency of your organisation.  

To live up to this guarantee, HSO has developed its own HSO X3 approach combining 3 levels of support incorporating Consultancy Services, Technical Services and Support & Maintenance.

Consultancy Services
Once HSO has installed your  Microsoft Dynamics ™ AX solution we provide additional support including updates, service packs, best practices, improving business processes as well managing upgrades from previous versions of AX. 

Technical Services
Technical Services is an important element of HSO’s Customer Support.  Routine background scans are carried out to test efficiency of customer’s SQL Servers  as well as their installed solution.  Performance is closely monitored and regular reports can be generated and drilled down by department and/or by user ensuring maximum system efficiency.

Support & Maintenance
Within the HSO Customer Service Department each client is assigned their own dedicated Support Manager who is their primary point of contact.  Through HSO’s Enhancement Plan the Support Engineers constantly evaluate their customers installed technology ensuring it is fully operational, running effectively as well as keeping the customer informed of the latest functional changes and technological developments.

HSO Support is dedicated to maintaining high levels of service eliminating downtime and ensuring Dynamics ™ AX is always available and maintained.   HSO customer service is made up of a team of experts who provide specialist technical and functional support.  In addition, expert vertical market specialists collaborate with Microsoft to develop bespoke solutions and fix software issues.    

The support function is centralised at HSO’s headquarters based  in Veenendaal (Netherlands).  HSO prides itself on its high level of application maintenance and support which means that every customer’s system is continuously monitored 24/7.  With this level of intensive monitoring customers very rarely experience any downtime.  Customers can also log into their systems to check how they are performing or log on to HSO’s dedicated support area to access Microsoft product information, run system reports, get the latest fixes or download updates. 

Because HSO places such strategic importance of Continuity Management of their customers Dynamics ™ AX implementations, the risk of structural failure is greatly diminished enabling a quick recovery if unexpected failure occurs.

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Click here for HSO Customer Service
or call + 31 (0)318 509409